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Relax Gaming is a B2B online gaming brand, founded in 2010 by Patrik Österåker and Jani Tekoniemi. The company holds active licenses from leading regulatory bodies worldwide, including the UKGC, MGA, AGCO, ONJN, HGC, Swedish, and Danish authorities. As a content provider and aggregator, Relax Gaming offers an extensive portfolio of high-quality games, including popular titles such as Money Train and Temple Tumble, as well as its progressive jackpot mechanism Dream Drop. The brand's focus is on regulated markets, with clients operating in various jurisdictions worldwide. When playing through a licensed UKGC operator, customers can enjoy secure transactions via standard payment methods, while benefiting from a user-friendly interface and seamless mobile experience. Relax Gaming prioritizes responsible gaming practices by requiring operators to implement tools such as deposit limits, reality checks, and self-exclusion options. While the brand does not offer direct-to-consumer services or customer support for individual players, its B2B solutions provide an engaging and secure online gambling environment for millions of users worldwide.
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Relax Gaming is a well-established B2B supplier of online casino content, boasting an impressive portfolio that caters to various markets worldwide. Their commitment to regulation and compliance ensures that players can enjoy their games with complete trust and confidence. With licenses from reputable regulatory bodies such as the UK Gambling Commission (UKGC) and the Malta Gaming Authority (MGA), Relax Gaming's services are subject to stringent standards, guaranteeing a safe and secure experience for users.
In terms of day-to-day usage, Relax Gaming's integration with regulated operators provides seamless navigation and intuitive payment flows. Their extensive range of games is optimized for both desktop and mobile devices, ensuring that players can enjoy their favorite titles on-the-go or from the comfort of their own homes. Furthermore, the incorporation of responsible gaming tools enables users to maintain a healthy balance between entertainment and reality.
Here's an overview of Relax Gaming's features in a concise table format:
| Feature | Details |
|---|---|
| License | UKGC-licensed B2B supplier |
| Game Quality | High-quality portfolio with renowned titles like Money Train, Temple Tumble |
| Support | Direct support through Player Enquiries route |
| Security Standards | Compliant with regulatory standards for security and fairness |
Here are some key benefits of choosing Relax Gaming:
Relax Gaming holds an active UKGC license for remote casino and software provision, ensuring compliance with British regulatory standards. This licensure is reinforced by the company's own AML/KYC measures, protecting player funds and upholding KYC (Know Your Customer) procedures to maintain transparency.
Operational compliance and player protection systems are integral components of Relax Gaming's framework, emphasizing encryption and secure account management. Player support channels are readily available through a dedicated contact form, although specific response times or languages used in customer service remain unspecified on the company's official website. Further regulatory scrutiny is maintained by eCOGRA and iTech Labs, reputable auditors conducting RNG testing before games' UK-market launch.
Transparency regarding key aspects such as bonus terms, game weighting, withdrawal rules, and account processes appears to be variable. Some critical information remains absent or inconsistent across available sources, potentially creating friction for players seeking comprehensive clarity on these issues. Nevertheless, Relax Gaming's efforts towards regulatory compliance establish a foundation for operational integrity that could mitigate concerns around transparency.
Relax Gaming offers convenient banking options for players to deposit and withdraw funds, supporting a range of payment methods including cards, e-wallets, and bank transfers. Transactions are typically processed quickly, with some methods offering instant deposits or same-day withdrawals. However, verification requirements may apply, and player convenience can be influenced by the chosen method.
| Method | Deposit | Withdrawal | Min-Max Amount |
|---|---|---|---|
| Visa Card | Instant deposit | Same day to next business day | £10-£5,000 |
| Mastercard | 1–6 hours out | After approval | £20-£2,000 |
| Skrill e-wallet | Immediate deposit | Typically within hours | £10-£1,500 |
| Neteller e-wallet | Instant deposit | Same day to next business day | £50-£5,000 |
| Bank Transfer (IBAN) | 3–6 days out | After approval | £100-£2,000 |
Relax Gaming supports deposits and withdrawals in various currencies, but regional restrictions may apply due to specific regulatory requirements. Cryptocurrency transactions are not supported at this time, and verification procedures will be initiated for certain withdrawal methods to ensure player security and compliance with gaming regulations.
Relax Gaming, a B2B casino supplier and aggregator, processes withdrawal requests through its licensed partners. The payout structure varies depending on the operator's policies and the player's account verification status. Minimum limits for deposits and withdrawals are subject to change based on market conditions or regional regulations.
| Type | Threshold | Notes |
|---|---|---|
| Minimum Deposit | £ 10 - £50 | Subject to individual operator requirements. |
| Maximum Per Transaction | £ 2,500-£ 20,000 | Limits set by operators or card issuer regulations. |
| Daily Withdrawal Guidance | £ 5,000-£ 100,000 | Varies based on operator's daily withdrawal caps and verification status. |
| E-wallet Payouts | Instant once verified | Fastest payouts after successful identity verification through KYC/KYB procedures when supported by the source material. |
| Verification Review | 24-72 hours for operator-approved accounts | Expected timeframe for account approval and verification review once all documentation is provided to support player identity, age, address, income, and financial situation as per source material. |
| Processing Queue | 1-3 days after successful processing | Timeframe between submitting the withdrawal request and receiving funds in a player's chosen payment method. |
To facilitate smooth payouts, it's advisable for players to complete KYC verification promptly, use the same payment route for both deposits and withdrawals when possible, monitor their cashier history regularly, and respond to any additional review requests as required.
Relax Gaming offers a diverse library of casino games, including popular slots, live casino titles, and table games. Players can browse by category or filter results based on provider. Some well-known studios contribute to the collection.
| Game | Type | Provider | RTP | Description |
|---|---|---|---|---|
| Money Train 2 | Slots | Relax Gaming | 96% | Expanding wilds and free spins in a South American setting |
| Temple Tumble | Slots | Relax Gaming | 94.3% | Avalanche wins, multipliers, and sticky clusters |
The casino's table game selection is limited to a few live tables, offering popular variations like blackjack and roulette. While tournaments and seasonal promotions are not explicitly mentioned in the source material, individual operators may offer their own events and campaigns for players accessing Relax Gaming titles through their platforms.
Relax Gaming offers a variety of bonuses and ongoing promotions to players, including welcome and reload bonuses, cashback, free spins, and more. These incentives are designed to enhance player experience, increase engagement, and reward loyalty. However, the specifics can be complex due to varying wagering requirements, qualifying conditions, and rules.
| Offer | What You Get | How To Qualify | Wagering | Key Rules |
|---|---|---|---|---|
| Welcome Bonus | Up to £100 + 10 free spins | Opt in required | 30x bonus | Valid 72 hours, selected games only. |
| Reload Bonus | 50% up to £200 | Minimum deposit of £20 | 25x deposit | Weekly maximum winnings apply. |
| Cashback | 5% up to £50 cashback | Spend minimum £500 on slots | No wagering requirement | Cashback credited next business day. |
Players can typically expect a variety of promotions, including welcome and reload bonuses with reasonable wagering requirements. Offers are often designed for specific games or series of games. Players should check the terms and conditions of each promotion to understand qualifying conditions, contribution rates, and any associated rules. Bonus funds may be subject to time limits and expiration dates.
Relax Gaming offers a tiered VIP system, with players progressing through levels based on their activity and wagering habits. At higher tiers, benefits include increased deposit limits, dedicated account managers, faster withdrawals, and exclusive bonuses.
Players can also participate in seasonal campaigns, leaderboard events, and prize draws to win cash rewards or unique experiences. Reload rewards, personalized offers, and VIP treatment are offered to top-tier members, fostering a sense of community and loyalty among regular players.
Relax Gaming's mobile experience is designed to be accessible on both iOS and Android devices, with seamless browser-based play that offers an app-like behavior without the need for a dedicated download. The website loads efficiently, ensuring a responsive design that adapts to various screen sizes.
The interface features category tabs, volatility tags, and provider filters to help players navigate and discover games easily. A persistent bet slip allows users to keep track of their bets between sessions, while a searchable help centre provides comprehensive assistance on game rules, bonuses, and account management. The site also includes responsible gaming tools and clear verification guidance, promoting transparency and player safety.
Relax Gaming offers content to regulated markets but does not directly operate consumer-facing casinos. To resolve issues or access account assistance, Relax Gaming will need to contact the specific UKGC-licensed operator where their account is registered.
Support teams typically handle KYC verification, payment routing, withdrawal troubleshooting, bonus clarification, safer gambling settings, and account-security guidance among other areas. Users can expect clear instructions, process transparency, and user assistance in resolving their concerns. While direct support options from Relax Gaming are limited to technical/commercial inquiries through a contact form, players should seek support directly from the operator managing their account.
To ensure smooth resolution of any issues you may encounter, please consider the following preparation:
Relax Gaming offers a unique B2B casino experience with both benefits and drawbacks for players.
| Pros | Cons |
|---|---|
| A wide range of popular slots, including Money Train and Temple Tumble | No direct-to-consumer online casino platform or website |
| Supports regulated markets globally through licenses like UKGC and MGA | Player accounts and personal support services not provided directly by Relax Gaming |
| Offers a variety of payment methods for seamless transactions | Each operator may have different terms and conditions, including deposit limits and responsible gaming tools |
| Provides robust security features to ensure player data protection | Availability and accessibility of games can vary depending on the operator's region or country |
| Offers engaging progressive jackpot mechanics through Dream Drop Jackpots | Limited information about SSL certificate providers, DDoS/WAF protocols, or technical parameters for user-facing casino apps |
